PETSPOTAU PTY LTD (ABN 48 626 777 204)
Privacy Policy
Date Last Updated
29 January 2020
Date adopted
09/02/2021
Relevant Law
Privacy Act 1988 (Cth) ( Privacy Act )
PETSPOTAU PTY LTD Privacy Policy
This is the privacy policy for PETSPOTAU Pty Ltd (ABN 48 626 777 204) ( PETspot ). PETspot
respects your right to privacy and is committed to safeguarding the privacy of our customers
and website visitors.
The purpose of this Privacy Policy is to tell you what kinds of personal information we may
gather or hold about you, how we may use that information, whether we disclose it to anyone,
the choices you have regarding our use of that information, your ability to access or correct
that information and how you may complain should you believe we have breached our privacy
obligations.
Please read this Privacy Policy carefully. Please contact us if you have any questions
You providing us with personal information indicates that you have had sufficient
opportunity to access this Privacy Policy and that you have read and accepted it. If you do not
wish to provide personal information to us, then you do not have to do so. However, it may
affect our ability to provide services to you.
1.
Collection of personal information
PETspot will, from time to time, receive and store personal information you enter onto
our website, provided to us directly or given to us in other forms.
What is personal information?
“Personal information” is information or an opinion, whether true or not, and whether
recorded in a material form or not, about an individual whose identity is apparent, or can
reasonably be ascertained, from the information or opinion.
What kinds of personal information do we collect and hold?
The personal information we may collect and hold varies and is dependent on the
nature of our dealings with you.
We collect information you share with us when you use the PETspot website or app,
including but not limited to those set out below.
2.
(a)
Account information : when you sign up for an account, we require certain
information such as your name and email address
(b)
Profile information : to use certain features, we may ask you to create a
profile, which may include your address, phone number and other personal
information
(c)
Authentication information : to ensure we can verify our breeders and
buyers, we may collect your driver’s licence and expiry date or other
authentication information
(d)
Transaction information : we may collect information about your transactions
such as payment information, including bank account details and credit card
details
(e)
Marketing information : we collect information about your use of our
products or services and preferences and opinions that you provide us
(f)
Contact information : you may choose to import your address book contacts’
information to access certain features, such as inviting your contacts to use
PETspot
(g)
Communications : we collect information about your communications with us
and other users of the PETspot platform to be analysed for purposes such as
fraud prevention, regulatory compliance, research and product development
(h)
Log Data and Device Information : when accessing the PETspot platform we
automatically collect log information such as IP addresses, access times, and
device information, even if you have not created a user account, and
(i)
Other information : you may otherwise choose to provide us information
when you complete an application, conduct a search, update information on
your profile, post to community forums, or use other features of PETspot.
We and our service providers may automatically collect information about you,
including but not limited to those set out below.
(a)
Website usage : information about your use of our website such as browser
type, operating system and the website visited immediately before coming to
our site. This information is used in an aggregated manner to analyse how
people use our site, so that we can improve our service
(j)
Location information : when you use certain features of PETspot, we may
collect information about your general location (e.g. address, postcode) or
more specific location information (e.g. GPS location). Most mobile devices
allow you to control or disable the use of location services for applications,
and
(k)
Cookies : we may from time to time use cookies on our website. Cookies are
very small files which a website uses to identify you when you come back to
the site and to store details about your use of the site. Cookies are not
malicious programs that access or damage your computer. Most web
browsers automatically accept cookies but you can choose to reject cookies
by changing your browser settings. However, this may prevent you from
taking full advantage of our website.
3.
We may collect information that others provide about you when they use the PETspot
website or app or obtain information from third parties, including but not limited to those set
out below.
(a)
Third party services : if you connect your account with a third party service,
the third party service provider may send us information such as your
registration and profile information
(b)
Reviews : if someone has written a review about you, it may be published on
your public profile
(c)
Background information : to the extent permitted by law, we may obtain
public reports of criminal convictions or animal abuse registrations, and
(d)
Other sources : to the extent permitted by law, we may collect additional
information about you from third party service providers and combine it with
information we have about you.
We may maintain social media pages such as Facebook, LinkedIn, Twitter and
Instagram. When you visit or interact with our pages, the platform provider’s privacy policy will
apply. If you or the platform provide us with information through the platform, we will treat such
information in accordance with this Privacy Policy.
In most cases, if we do not collect the information we require, then we may be unable
to undertake certain activities, such as providing you with our services.
How do we collect your personal information?
Generally, when providing services to our customers, we collect personal information
directly from the individuals where reasonable and practical.
PETspot collects personal information from you in a variety of ways, including when
you interact with us, when you access our website or app and when we provide our services
to you.
We may receive personal information from third parties, publicly available sources of
information and our related companies. If we do, we will protect it as set out in this Privacy
Policy. We will only collect your personal information from third parties if it is unreasonable or
impractical to collect the necessary information directly from you or if we are otherwise
permitted to do so.
2.
Use of personal information
PETspot may use personal information collected from you to provide you with information,
updates and our services. We may also make you aware of new and additional products,
services and opportunities available to you. We may use your personal information to improve
our products and services and better understand your needs.
We collect, hold and use personal information about you:
(a)
to develop and improve the PETspot service
(b)
to enable you to access and use our website and app
(c)
to enable you to publish public information such as a profile page, listings and
reviews
(d)
to enable you to communicate with other PETspot members
4.
(e)
to verify or authenticate identity or other information
(f)
for internal record-keeping
(g)
to monitor usage of our systems and services, to enable us to better
understand how our services and resources are being used and to plan our
future resource needs
(h)
to analyse customer needs, develop customer strategies and improve
customer experiences
(i)
for market research, business development and industry analysis, including
website and app development
(j)
for marketing, including direct marketing
(k)
to display extracts from the PETspot platform on other websites using widget
and API technologies
(l)
to protect you and us from fraud
(m)
to comply with the our legal obligations, and
(n)
to respond to any queries or complaints you may have.
The PETspot platform allows you to publish information invisible to the general public.
Information that is visible to the public includes your name, photographs, listings and reviews.
PETspot may contact you by a variety of measures including, but not limited to telephone,
email, SMS or mail.
You can opt out of marketing related emails by following the unsubscribe instructions at the
bottom of the email, or by contacting us at support@thepetspot.com.au. However, you may
continue to receive non-marketing emails from us relating to our services.
3.
Disclosure of personal information
We may disclose your personal information insofar as reasonably necessary for the purposes
set out in this Privacy Policy. Personal information is only supplied to a third party when it is
required for the delivery of our services.
We may disclose your personal information to:
(a)
other companies related to us
(b)
other members of PETspot as follows:
when a buyer submits an inquiry with respect to a listing, certain information
is shared with the breeder including the buyer’s name, application and any
other information provided, and
certain information that a breeder consents to disclose to a buyer to facilitate
transactions such as the breeder’s name, phone number and email address
(c)
external service providers who assist us in providing products and services to
customers
5.
(d)
professional service providers and advisors who perform functions on our behalf,
such as lawyers
(e)
government, regulatory authorities and other organisations as required or
authorised by law, and
(f)
financial institutions for payment processing.
Organisations providing professional services to us are required to keep those dealings and
personal information provided by us as confidential unless required to disclose such
information by statute or law.
In the case of contracted service providers, we may disclose personal information
from time to time to any of our contracted service providers and those contracted service
providers may in turn provide us with personal information collected from you in the course of
providing the relevant products or services.
By providing us with personal information, you consent to the terms of this Privacy
Policy and the types of disclosure covered by this Policy. Where we disclose your personal
information to third parties, we will request that the third party follow this Policy regarding
handling your personal information.
4.
Sensitive information
The Privacy Act describes ‘sensitive information’ as information relating to a person’s
racial or ethnic origin, political opinions, religion, trade union or other professional or trade
association membership, sexual orientation, criminal record, and health information about an
individual.
We may collect sensitive information about you in the course of providing services to
you. We will only collect this information with your consent and only if it is reasonably
necessary in order to provide services to you.
We will only disclose your sensitive information to third parties if it is directly related to
providing services to you.
5.
Holding your personal information
Information that we collect will not be stored, processed in or transferred between parties
located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we
reserve the right to transfer to the extent permissible at law our user databases, together with
any personal information and non-personal information contained in those databases. This
information may be disclosed to a potential purchaser under an agreement to maintain
confidentiality. We would seek to only disclose information in good faith and where required by
any of the above circumstances.
6.
Overseas disclosure
We may disclose your personal information to our third party service providers for them to
help us provide services to you. Our third party service providers will not store or access your
personal information overseas.
7.
Retaining personal information
We will take reasonable steps to destroy or permanently de-identify personal
information that is no longer needed for any purpose that is permitted by the Privacy Act.
6.
8.
Account cancellation & Your Choices
To cancel your account with us, you may do so through our website or app, or alternatively
send an email to us at support@thepetspot.com.au. Information you have shared with others
may continue to be publicly available on the PETspot website or app after your account is
cancelled.
You may at any time amend or delete information you provide on your user account by
accessing your profile and reviewing your settings, listings and personal information.
If you do not wish to receive marketing-related materials you can opt-out by following the
unsubscribe instructions contained in the communication, or alternatively contact us directly at
9.
Use of government related identifiers
We will not use government related identifiers (such as driver’s licence numbers) as
our own identifier of individuals. We will only use or disclose such identifiers in the
circumstances permitted by the Privacy Act.
10.
Security of your personal information
PETspot is committed to ensuring that the information you provide to us is secure. In
order to prevent unauthorised access or disclosure, we have put in place suitable physical,
electronic and managerial procedures to safeguard and secure information and protect it from
misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We
cannot guarantee the security of any information that you transmit to us, or receive from us.
Although we take measures to safeguard against unauthorised disclosures of information, we
cannot assure you that personal information that we collect will not be disclosed in a manner
that is inconsistent with this Privacy Policy.
Our servers have SSL certificates, so all data transferred between you and us is
encrypted.
We encourage you to process payments through PETspot to ensure the security of
your money and personal information such as your bank account and card details. Our
payment processor Stripe requires the most stringent compliance with security standards. We
also utilise encryption software and web browsers such as HTTPS to ensure the security of
your communications.
11.
Access to your personal information
You may request details of personal information that we hold about you in accordance
with the provisions of the Privacy Act. A small administrative fee may be payable for the
provision of information, to cover our reasonable costs of retrieving that information.
If you would like a copy of the information, which we hold about you or believe that
any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading,
please email us at support@thepetspot.com.au. We will respond to any request within a
reasonable time.
We will endeavour to promptly correct any information found to be inaccurate,
incomplete or out of date. If we cannot take reasonable steps to correct the information
because such correction is not technically possible or would be impracticable for us to
perform, we may be unable to continue to provide services to you. In these cases, we will
provide reasons for denial of your correction request.
7.
If we refuse to correct your personal information you have the right to associate with
the information a statement that the information is inaccurate, out of date, incomplete,
irrelevant or misleading. We will take such steps that are reasonable in the circumstances to
associate that statement with all records containing the relevant information.
We reserve the right to refuse to provide you with information that we hold about you,
in certain circumstances set out in the Privacy Act. If we cannot provide access to your
information, we will generally provide you with the reasons why and the mechanisms to
complain about that refusal.
There is no cost involved for you to make a correction request or for the correction of
your information.
12.
Making a complaint and how it will be handled
If you believe that we have breached any obligation under Part IIIA of the Privacy Act
and wish to make a complaint about that breach, please contact us by email at
your complaint and respond to you in writing setting out the outcome of our investigation, what
steps we propose to take to remedy the breach and any other action we will take to deal with
your complaint.
It would assist us to ensure we properly understand your complaint, and allow us to
respond more promptly, if complaints are made in writing and include as much detail as
possible.
We will deal with any complaint in a timely, effective and consistent manner. We will
acknowledge the receipt of your complaint within 7 days, and endeavour to make a decision
on the complaint within 30 days after it is received. If we need more time to resolve your
complaint, then we will notify you as to the delay.
If you feel that we have not satisfactorily addressed your complaint, you may also
make a complaint to the Office of the Australian Information Commissioner by visiting
2001.
13.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in
details of your complaints to support@thepetspot.com.au. We take complaints very seriously
and will respond shortly after receiving written notice of your complaint setting out the
outcome of our investigation, what steps we propose to take to remedy the breach and any
other action we will take to deal with your complaint.
If you feel that we have not satisfactorily addressed your complaint, you may also
make a complaint to the Office of the Australian Information Commissioner by visiting
2001.
14.
Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify
this Policy at any time, in our sole discretion and all modifications will be effective immediately
upon our posting of the modifications on our website or notice board. Please check back from
time to time to review our Privacy Policy.
15.
Third party sites
8.
Our site may from time to time have links to other websites not owned or controlled by
us. These links are meant for your convenience only. Links to third party websites do not
constitute sponsorship or endorsement or approval of these websites. Please be aware that
PETspot is not responsible for the privacy practises of other such websites. We encourage our
users to be aware, when they leave our website, to read the privacy statements of each and
every website that collects personal identifiable information.
16.
Enquiries
If you have any concerns or queries about our Privacy Policy, or if you would like
more information about privacy-related issues, please contact us at